Step By Step Guide To Getting Your Puppy From Us To Your Home
Please take a few minutes to read through the Step by Step Guide Below and understand the whole process of purchasing a puppy from us. Its a simple and stress free process that just needs seriousness and ability.
1) Contact Us
You visit our website, see all puppies available and use the contact Us form to let us know the puppy you are interested in. We will reply within the next minutes of hour max and direct you on what to do to get the process going fast and smooth.You may also use the same form for other inquiries of after sale assistance. You can call our customer service number i case of emergencies.
3) Payment / Deposit
Once we have reviewed and approved your application, you are required to make a full payment in case its an immediate purchase but if you will want to place your puppy on a hold, you are required to make a non-refundable deposit of $100. When that is done, we will within 24 hours of receiving payment, confirm your order, process all required paperwork, have our license veterinarian perform last minute routine checkup on your puppy and register the delivery for a Monday, Wednesday or Friday (You may indicate which day suites you best). It Works the same for both pickup and delivery. During this period of Covid-19 Pandemic, we only deliver or meet halfway. We don't accept visits till further notice.
5) Thank You / Feedback
As son as your puppy makes it home safe and sound. We expect a word of confirmation and we look forward to developing a cordial relation with you and your new puppy. Every puppy that leaves here is and will always be a part of our extended family.The adoption procedure will take between 2 -3 business days to complete, we however handle each adoption case individually and can alter this duration more or less depending on circumstances to be considered on a case by case bases. We appreciate your feedback to motivate new families that are adopting or getting a puppy online for the first time.
2) Fill Application Form
Once we receive your application, we go through it and we only approve applications based on the answeres to the questions on the form. If Approved, An agent will contact you within 4 hours Max, to confirm that your puppy is ready to go home. If you just want to put puppy on hold to purchase at a later date (One Month Max, a $100 nonrefundable deposit is required) , We also provide you your puppy’s lifetime satisfaction guarantee then also we give you directions if you are ready to make deposit or full payment .
4) DELIVERY OR PICKUP
Once the flight is booked, we will provide you the flight number,date and time of departure and arrival as well as all info you will require to pickup the puppy upon arrival. Within 24 hours of take-off, our staff will place a follow-up call to confirm that your pet arrived safely and that you have taken possession of your puppy. As a matter of routine, Don’t forget to take your puppy to your veterinarian for the regular arrival-health-check-up within 48 hours of arrival
IMPORTANT POINTS TO TAKE NOTE
1. We answer your questions, provide professional guidance, select the best puppies of the litter and assure they are healthy and up to our expectations which are not less than yours.
2. Full payment is required prior to shipping. Give yourself at least 2 business days before the expected arrival day and make sure we receive your payment in time to process all required documents and health checks.
3. We carry on deliveries on a Monday, Wednesday or a Friday. Let us know which day is more convenient for you. Once the arrangements are made you will be informed and there on wards, you will be able to track your puppy through the shipping agent’s website.
4. We ship puppies as soon as they are allowed to travel depending on the destination country’s regulation. Normally, it is between Ten to seventeen weeks of age. If necessary, we will hold your puppy longer at no cost to you.
5. We sell registered puppies only. All our puppies are registered and come with
pedigree/registration paper. In case you wish to transfer it to your local kennel club, please request the export pedigree ($100 ).Give us the
name and address you want on the papers.
6. We make sure you are 100% satisfied with your puppy. Therefore,your puppy is thoroughly checked by our licensed veterinarian a day or two before departure – we separate the puppies from their mothers and litter mates as late as possible to prevent separation anxiety and socialization problems. In addition, the official veterinarian at the airport also checks your puppy to ensure that he/she is healthy and fit for the journey. All your puppy's documents are attached to crate and sent along with your puppy.
7. Please be waiting for your puppy at the delivery address at the given time. For airport pickups, usually the puppy is available 2 hours after the flight’s arrival time, and a valid ID such as passport or driver’s license is needed to verify the identity of the receiver. We can equally arrange for home delivery if need be (Usually cost between $50-100 USD) We really appreciate knowing that the pup has arrived safely and at home with you, so please email as soon as you get the chance. Don’t forget to take your puppy to your veterinarian for the regular arrival-health-check-up within 48 hours of arrival.
8. We suggest giving your puppy bottled water and gradually mixing it with tap water, until the puppy gets used to your water. It is also recommended to feed him/her with the same brand that he/she has previously been fed with (A nutritional starter package is set with each puppy which may last for approx. 2 weeks)
9. A follow-up call is placed 24 hours after you have taken possession of your new puppy to ensure everything is perfect, to answer any questions you have, and to measure your satisfaction.
10. We will stay in touch with you with newsletters for valuable information and tips. We value our relationship with you.
11. The original documents – pedigree, vaccination booklet and Health guarantee – will be mailed to you within three to six weeks after your puppy’s arrival.
12. We gladly welcome lovely pictures and information on your puppy’s development.
13. We look forward to your referrals, and reward you for them.
Thanks for your time and attention. You can proceed with your intentions of getting a puppy by first contacting us via the website contact form.